From time to time I may change this policy by updating this page. You should regularly check this page to ensure that you are happy with any changes.
HOW I COLLECT DATA
I may collect data about you by you providing the data directly to me (for example by filling in forms on my website or by sending me emails). I may automatically collect certain data from you as you use my website. I may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, search information providers such as Google based outside the EU etc.
WHAT DATA I COLLECT
If you use the contact form or book a call on my website, I will collect and store your name, email address, and any information you provide in your message in order to process your request. If you book a phone call, also your phone number and preferred time slot will be collected to schedule our call.
My website may also collect Technical Data that includes data about your use of our website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website.
If you subscribe to my newsletter, either on my website or by other means, I will process your contact information (your name and email address) to get in touch with you periodically to tell you about new research, notify you about blog posts that you might be interested in reading, promotional messages about our products and services, notifications about new video posts, and so on. Note that I use the MailChimp tool to organize the Sleep Champions Newsletter, so your name and e-mail address will also be stored there.
If you ever want me to stop sending you emails, all you need to do is click on the “unsubscribe” link that you’ll find at the bottom of every message, or let me know by your preferred way of communication. Your contact information will also be deleted from the MailChimp system.
Evaluation calls and working together:
I will collect all information you provide through the contact form or book-a-call form on my website, in the questionnaire you will receive once you book my services, during phone calls, text, chat, social media, or by any other means of communication. This data is necessary for me to communicate with you, to supply the services you have purchased, and to keep records of your purchases and transactions.
With your permission, I may also use this data to deliver relevant website content and advertisements to you by email, phone, or social media, including Facebook adverts or other display advertisements. If you do not want to receive further promotional content, please contact me to update your communication preferences.
I may use your experience of working with me as a testimonial for publication on my website or Facebook. I will only publish your name or the name and age of your child with your explicit permission. If you prefer to remain anonymous, any personal information that could be linked to you will be removed from the text. I store and distribute these testimonials to promote my services.
WHAT I DO WITH THE INFORMATION I GATHER
I require the information explained above for the following reasons:
- To provide the services you purchased
- To improve my products and services
- To properly respond to your enquiries
- Internal record keeping, for example which services you purchased and where you heard about me.
- I may use an internal record of your case as reference for future cases, after removing any personal information that could be linked to you or your family. This record will never be shared with any third party.
- From time to time, I may also use your information to contact you for market research and advertisement purposes as explained above.
I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.
LINKS TO OTHER WEBSITES
My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that other website.
Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, as such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
I will not sell, distribute or lease your personal information to third parties unless I have your permission or am required by law to do so. You may request details of personal information which I hold about you at any time, and which I will provide to you within one month.
If you believe that any information I am holding on you is incorrect or incomplete, please write to or email me as soon as possible, at the below address. I will promptly correct any information found to be incorrect.
DISCLOSURES OF YOUR PERSONAL DATA
I may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers
- Government bodies that require me to report processing activities.
SECURING YOUR DATA
I will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. I will store all the personal information you provide securely and in accordance with EU data protection laws, but please be aware that any data which you send to me is sent at your own risk.
I will only retain your personal data for as long as necessary to fulfill the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To allow me to contact you as your family develops I will usually keep your data for a period of 24 months. If you would prefer that I do not contact you further, you may let me know at any time by emailing email@example.com, at which point I will erase your data.
In some circumstances I may anonymise your personal data for research or statistical purposes in which case I may use this information indefinitely without further notice to you.
ACCESS TO YOUR INFORMATION
You have the right to access the information which I hold about you. You have the right to have your information amended or deleted upon request. If you wish to exercise this right, please send your request to firstname.lastname@example.org.
I will answer and action all requests without undue delay, and in any case within one month of receipt.
I can’t guarantee the receipt of emails sent by you, nor can I guarantee delivery of emails sent by me. I also can’t absolutely guarantee the security of emails sent between us. If you are concerned about email security you can call me by phone.
Last updated: 24 May 2018